Refund policy

Birchden Vineyards operates a 14 day returns policy.

If within 14 days of purchase you are unhappy with any aspect of our service to you, please do not hesitate to contact us by email at hello@birchdenvineyards.co.uk.

If you have a justified complaint regarding wine supplied by us to you then you will need to retain the affected bottles and have these available to return to us if requested before a refund or replacement can be made, in which case the collection and replacement costs will be met by Birchden Vineyards.

We will respond to any complaints as soon as possible and will endeavour to resolve most issues within 2 working days. We will keep you informed of progress until a satisfactory resolution has been reached.